9 Critical factors for Business Process Re-Engineering

August 3, 2020

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9 Critical factors for Business Process Re-Engineering

Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. 

In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer. They typically adopt a new value system that places increased emphasis on customer needs.

Companies reduce organizational layers and eliminate unproductive activities in two key areas. First, they redesign functional organizations into cross-functional teams. Second, they use technology to improve data dissemination and decision making.

  1. To be successful, your BPR project must be aligned with the business strategy and long-term objectives.
  2. Be sure to get executive support for the BPR initiative to drive change and promote acceptance.
  3. Manage expectations around benefits, timeline and business impact.
  4. Use an independent facilitator and project manager to challenge the status-quo and bring expertise and real-life examples.
  5. Do not underestimate the resistance to change that may occur within the organisation.
  6. Ensure best-practice processes fit specific company needs.
  7. Do not rely on technology solutions alone to transform processes.
  8. Use a process pilot to get traction, buy-in and validate processes with all stakeholders.
  9. Ensure your process model is continually updated and remains current.